Privacy Policy

1. Introduction

Patchy Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our handyman services and visit our website.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book our services
• Contact us via phone, email, or our website
• Subscribe to our newsletter
• Provide feedback or reviews

This information may include: name, address, phone number, email address, payment information, and service preferences.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our handyman services
• Process bookings and manage appointments
• Communicate with you about our services
• Send newsletters and promotional materials (with your consent)
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights
• Analyze usage patterns to improve our website and services

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers who assist us in operating our business (payment processors, scheduling systems)
• Legal requirements or to protect our rights and safety
• Business transfers (mergers, acquisitions, asset sales)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Third-Party Authentication

We offer the option to sign in to our services using third-party authentication providers, including Google and Facebook. When you choose to authenticate through these services:

• We may receive basic profile information (name, email address) from the authentication provider
• We do not store your passwords or have access to your social media accounts
• You can revoke our access to your account through your Google or Facebook account settings
• Your use of these services is also governed by the privacy policies of Google and Facebook

By using third-party authentication, you consent to the collection and use of your information as described in this policy and the privacy policies of the respective authentication providers.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

We use analytics services like Google Analytics and may use advertising pixels to measure the effectiveness of our marketing efforts.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

Requesting Data Deletion

If you wish to request the deletion of your personal data, you can do so by:

• Sending an email to privacy@patchy.ca with the subject line "Data Deletion Request"
• Including your full name and email address associated with your account
• Specifying which data you would like deleted

We will process your deletion request within 30 days and confirm the deletion in writing. Please note that some data may be retained for legal or regulatory purposes, and we will inform you of any such retention.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: